Customer Journey Blueprint WorkshopsCalling all solopreneurs and small businesses (under 10 strong)! Level up your game with our face-to-face or online workshops - designed to take your business to the next level.
What is a Customer Journey Blueprint?
A Customer Journey Blueprint allows you to discover the micro-moments that make up the full experience for your customer.
Moments that mean the difference between a good experience and impressive service; between great products and unforgettable ones; between happy customers and ecstatic, review-writing, referring, loyal customers.
Embarking on this process helps you to truly understand and improve the experience that the customer has, to deliver the personalised experience that your customer desires.
Who is QE2 Consulting?
Rae MacDonald & Jean McKenzie
Two dynamic business women from Te Awamutu...
Two women who love to get people talking...
Two women who strive to see people succeed...
Two women who...
QUESTION EVERYTHING!
Why use QE2 Consulting?
Are YOU constantly chasing new customers?
Is YOUR messaging missing the mark?
Are YOU getting quality leads?
Is YOUR onboarding straight forward?
Does YOUR business have a growth mindset?
Do you know YOUR point of difference?
How's YOUR customer loyalty?
Using our unique T.R.A.V.E.L. Guide to understanding your customer, we show you how to design the whole journey, so that your customer becomes the Hero of their story.
Strengthen your customer's experience, and improve the overall journey; everyone wins!
Ways QE2 Consulting will support you:
Introducing QE2 Consultants
Jean McKenzieJean's lifelong passion has been about helping people strive to be the best that they can be. From being a primary school teacher , to becoming a School Principal, from being a tutor to building her own, award winning, tutoring business; Jean knows how to get things done! You can reach Jean on info@impacttutoring.co.nz or 021 133 5161.
Rae MacDonaldRae's passion is getting people connecting & collaborating. She designed the Customer Journey Blueprint as an accumulation of issues that she has seen crop up regularly in more than a decade of working with Waikato businesses. Rae uses her coaching skills to help teams utilise their strengths and re-align with their values to grow their business. You can reach Rae on rae@raemac.co.nz or 027 509 8558.